Effective Date: January 01, 2026
Entity: Mokka Shop-24
At Mokka Shop-24, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with our digital content.
1. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products.
- Personal Data: Name, shipping address, phone number, and email address (collected during order placement).
- Payment Data: Necessary data to process your payment if you make purchases (processed via secured third-party gateways like bKash, Nagad, or Bank Transfer).
- Automatically Collected Information: Technical data such as IP addresses, browser characteristics, and Cookies to improve user experience and site performance.
2. How We Use Your Information
We use the information we collect or receive:
- To fulfill and manage your orders: To deliver products (Smartwatches, Accessories, etc.) to your specified address.
- To communicate with you: To send order confirmations, shipping updates, and respond to your inquiries.
- For Marketing: To send you updates on new arrivals, discounts, or special content (you can opt-out at any time).
- For Ad Optimization: To improve the effectiveness of our Facebook and Google advertising campaigns.
3. Will Your Information Be Shared?
We only share information with your consent or to comply with laws. We share data with the following third parties solely to provide our services:
- Delivery Partners: Sharing your name, address, and phone number with courier services (e.g., RedX, Pathao, Steadfast) for product delivery.
- Payment Processors: To securely handle transactions.
- Analytics Providers: Using tools like Meta Pixel or Google Analytics to understand visitor behavior.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the internet is 100% secure.
5. Your Privacy Rights
- Review, change, or terminate your account at any time.
- Request the deletion of your personal data from our database.
- Opt-out of promotional communications.
6. Contact Us
If you have questions or comments about this policy, you may contact us at:
Email: mokkashop24@gmail.com
Phone: +8801887274917
Website: www.mokkashop24.com